Thank you for shopping with Gadget Marvels. We want you to have a smooth experience when ordering from us. Please review the policy below before requesting a return or refund.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be in the same condition as when received
- Be unused and unworn
- Include all original accessories, components and packaging
- Include proof of purchase or your order information
Items that are damaged through misuse, altered after delivery, or returned incomplete may not be eligible for a full refund.
How to Request a Return
Before returning an item, contact our customer support team at:
Please include:
- Your order number
- The product you would like to return
- The reason for the return
- Photos or videos if the product arrived damaged, defective or incorrect
If your return is approved, we will provide you with the necessary return instructions and return address.
Please do not send products back without contacting us first.
Return Shipping
Customers are normally responsible for return shipping costs.
If the return is caused by an error on our side, such as receiving:
- The wrong product
- A defective product
- A damaged product
we will review the case and provide an appropriate solution.
We recommend using a tracked shipping method when returning products.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product is damaged, defective or different from what you ordered, contact us as soon as possible at:
Include your order number and clear photos or videos showing the issue.
We will review the case and arrange the appropriate solution.
Refund Process
Once your returned item has been received and inspected, we will notify you about the status of your refund.
If the refund is approved:
- The refund will be issued to your original payment method
- Processing time may vary depending on your bank or payment provider
- Shipping costs may not be refundable unless the return resulted from our error
Please allow additional processing time for your bank or card provider to complete the refund.
Exchanges
If you would like to exchange an item, contact us at:
We will review the request and provide available options.
Depending on the situation, the fastest option may be to return the original product and place a new order.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
We will try to make the requested change before fulfillment, but once an order has been processed or shipped, cancellation may no longer be possible.
Returned or Unclaimed Packages
If an order is returned because of:
- An incorrect shipping address
- Failed delivery attempts
- Refusal of delivery
- Failure to collect the package
additional shipping charges may apply if the order needs to be shipped again.
Refund Delays
If you have received confirmation that your refund was processed but have not received the funds yet:
- Check your bank account again
- Contact your card provider or payment service
- Allow additional time for the payment provider to process the refund
If the refund is still missing after a reasonable processing period, contact us.
Contact Us
For questions regarding returns, refunds or exchanges:
Gadget Marvels
Email: Gadgetmarvels@hotmail.com